Social media disaster recovery: A first responder's guide - 
With social media, it's now become possible to turn what was once a verbal gaffe behind closed doors into a public peccadillo -- and you're going to have to clean it up, fast. How you do that, and how you guard more vigilantly against future mistakes, is a process that should be made part and parcel of the way you and your company handle social media.
(Via Macworld.)
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